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Frequently asked questions
General
What is Shace?
What types of spaces are available?
Is Shace available in English?
Booking
How do I book a space?
How long does it take to get a response to my booking request?
Can I book the same space for multiple dates?
What happens if my booking request is declined?
Is it possible to visit the space before I book?
Can I book for a day or does it have to be long-term?
Can I rent a space indefinitely?
Payment
Do I pay through Shace?
What does Shace cost for tenants?
Are prices including VAT?
Contracts
Do I need to sign a contract?
What happens after the contract is signed?
Can the contract terms be supplemented with additional information?
Cancellation
What is the cancellation policy?
What happens if the landlord cancels?
Are there exceptions to the cancellation policy?
For landlords
How do I list my space?
What does it cost to rent out via the platform?
Can I choose who I rent to?
How and when do I get paid?
Can I offer ongoing rentals?
Can multiple people in my organization manage listings?
Support & Help
How do I contact customer service?
What do I do if there are problems with the space?
How do I report inappropriate behaviour?
How do I update my profile or billing information?
What happens if something breaks in the space?